HSPD-12 Program Support Specialist 

Number of Positions: 3

Clearance: Top Secret

Location: Washington, D.C.

* This position is contingent upon contract award *

job Overview

The HSPD-12 Program Support Specialists will be responsible for operating a held desk for the identification, prioritization, and resolution of reported issues; ensuring all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved appropriately; and demonstrating extensive knowledge of Personal Identification Verification (PIV) sponsoring, registration, and authentication

Job Responsibilities 

  • Conduct sponsorship duties such as corrections of information in the USAccess database and coordinate actions with the USAccess Help Desk

  • Perform inquiries within the applicable systems and databases such as JSTARS, PIPS, DICAM, and USAccess to determine the status of applicants PIV cards

  • Provide weekly updates to the Program Manager on applicant status inquiries and corrective actions taken to correct any problems. Submit the weekly report on a spreadsheet via email

  • Conduct Sub-Agency Transfer Requests and notify the requestor when the action has occurred. Make notifications of completion or issues that arise via email

  • Conduct and assist with PIV card enrollments, activations, and updates for customers. Use the scheduling tool for customer appointments. Ensure the HSPD-12 scheduling calendar provides adequate time to complete the required process and ensures availability of the system

  • Conduct employment termination actions in USAccess on PIV cards for individuals that are no longer employed by the Department of Justice 

  • Conduct card life cycle management actions to include, but not limited to, reprints (defective/ damaged PIV cards), reissues (name changes, lost/stolen, expired certificates), and card renewals 

  • Recommend USAccess role assignments after verifying that training requirements have been met. Forward verified requests to the HSPD-12 Program Manager, Chief, Physical Security, or the Assistant Director

job requirements 

  • Bachelor's degree with two(2) years of experience or substitute a Bachelor's Degree with six (6) years of experience operating a help desk responsible for the identification, prioritization, and resolution of reported issues

  • Must ensure all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved appropriately 

  • Must have extensive knowledge of Personal Identification Verification (PIV) sponsoring, registration, and authentication 

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CONTACT US:

2525 Pointe Center Court

Ste 350

Dumfries, VA 22026, USA

T: 703-670-8770

F: 703-634-2337

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