Operational Support Management and Program Analyst 

Number of Positions: One (1)

Location : Washington, D.C. 

Clearance: Top Secret 

Salary: Commensurate with Education and Experience 


job overview

Operational Support Managment and Program Analyst will work closely with the Information Technology Program Manager and will provide a detailed synopsis of analysis and research to assist in the Program Manager in furthering the mission as it relates to overall technological issues. 

Job responsibilities 

  • Provide Management Analysis and Information Technology support to the Unit and other overseas personnel as needed relative to the operation and maintenance of mobile devices on behalf of the Department 

  • Manage and manipulate data in a variety of automated databases as it relates to compliance and accountability, and the Government investigative priorities 

  • Research and analyze existing policies, reports, files, guidelines, directives, laws, statues, objectives, operations, and available resources

  • Transfer user accounts in response to System Access Requests (SARs)

  • Provide Limited Registration Authority (LRA) services to permanently assign overseas personnel as well as TDY personnel

  • Train new Trusted Agent (TA) personnel to the NSS-PKI objective

  • Interpret, clarify, coordinate, implement, and recommend policies, procedures, instructions, and requirements for the organization and program

  • Prepare and deliver briefings and presentations to management officials 

  • Compase memoranda, executive summaries, analytical narratives, detailed statistical, and descriptive reports, and concise graphs and charts in order to present sound recommendations 

  • Prepare reports that present findings, cite applicable policies, identify causative situations, and recommend corrective actions

  • Evaluate, research, and prepare complete and concise responses to in-depth inquiries, reports, and other matters

  • Assist in the development of manuals, guides, and information packages

  • Compile and analyze disparate data for reporting and making recommendations to management on discrepancies

  • Analyze policies and procedures to determine the impact on and effect of such regulations on current and future operations

  • Maintain property records including but not limited to the Asset Management System (AMS)

  • Revise methods for collecting data; develop and adopt new productivity measures

  • Arrange and conduct meetings with external representatives to review their respective organization's programs, functions, operational practices, organizational plans, policies, procedures, and prior evaluations 

job requirements 

  • Must possess a Bachelor's degree from an accredited university

  • Must possess a minimum of five (5) years of work experience in the related field

  • Must possess strong interpersonal and liaison skills and be proficient in Information Technology terminology 

  • Must work well in a high-stress environment

  • Must have working knowledge of IT and computers, computer applications and mobile devices

  • Must have the ability to communicate clearly and effectively, both orally and in writing, in order to tactfully and persuasively advise and guide executive management relative to a variety of issues, which can be delicate in nature; make presentations; and prepare complete, clear, and concise formal and information reports, correspondence, briefings, charts, tables, and graphs that are distributed throughout the Department